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FREQUENTLY ASKED QUESTIONS

Welcome to the new CNBC Video Reprint site. Now, it's easier than ever to post the latest CNBC video on your web site, with higher-quality streaming video at your fingertips.

General Questions
Video Reprint Customers
Licenses Purchased Prior to February 7, 2008

General Questions
  • What is a digital video reprint license?

    A digital video reprint license purchased on this site allows you to post CNBC video clips on your web site.

    The license includes links to a 500K streaming video file hosted by CNBC, adding no burden on your server.

  • How much does a license cost?

    $1,000 for six months or 5,000 plays, whichever comes first.
    $1,300 for one year or 10,000 plays, whichever comes first.

    If you purchase more than one license in a single transaction, you will receive a 20% discount off each of the lowest priced license(s)*.

    *Please note this offer is subject to change without notice.

  • Where can I post the video that I've licensed?

    You can post the video on your corporate Internet or Intranet site, where you may want to share news about your company or executive with your employees, customers, investors, and business partners.

  • If I'm getting links when I purchase a license, will visitors be directed to CNBC when they click on the link?

    No, visitors will not be directed away from your site. You can either embed the link that plays the video directly in your web page or use the link that will launch a media player in a new window.

  • How do I search for a specific video?

    Enter a keyword in the VIDEO SEARCH field in the page header on this site. Effective keywords include company name, interviewee's last name, or topic (e.g., "mortgage"). Simple keywords usually return more video results. You can also search by ticker symbol by clicking on the "Advanced Search" link next to the search field.

  • Can I edit the video clips?

    You will not be able to edit the videos, as they are streaming video files. Generally, CNBC does not allow editing video clips in order to preserve their editorial integrity. If you have a special request you would like us to consider, please contact digitalreprints@cnbc.com.

  • What if I need a file in a format other than Window Media?

    Unfortunately, we only support Windows Media files at this time. Should you need the file in another format, please contact cnbcreprints@shadowtv.com.

  • Can I use a video clip I purchased from a media monitoring company?

    No. We provide videos that have been stripped of any elements (e.g., music, graphics) that may pose rights issues and ensure that all videos meet our quality standards.

  • Which CNBC programs are available to license on this site?

    Video clips from our business news coverage can be purchased from this site. To license clips from our primetime shows, such as The Big Idea or The Millionaire Inside, please email digitalreprints@cnbc.com for a license inquiry form.

  • What if I need a CNBC business news video clip that is not on this site?

    Please contact cnbcreprints@shadowtv.com with information on the footage you are looking to license (e.g., date/time/segment title or interviewee name).

  • What if I need a license to use CNBC footage in another format (e.g., DVD, print)?

    You will need to apply for a different license. Please contact digitalreprints@cnbc.com for a license inquiry form.

  • What if I need a receipt?

    By purchasing a license on this site, you are agreeing to the Terms of Service, and we do not automatically generate receipts. If you need a receipt emailed to you, please contact cnbcreprints@shadowtv.com.

Video Reprint Customers
  • What should I do if I forgot my password?

    Please enter your username or email at PASSWORD HELP or send us a message at cnbcreprints@shadowtv.com. In order to verify your account information, please include as much information as possible, including your user ID, your first and last name, and your email address.

  • I already have a video reprint license, but I'm unable to log in to my account.

    If you purchased a license before February 7, 2008, you will not be able to access your account on this site. Please see Licenses Purchased Prior to February 7, 2008

  • I am having trouble streaming my reprint. What's wrong?

    The most common reasons are firewall issues or improperly formatted links. If you are able to view the file properly from outside your office (e.g., from home, or on a direct Internet connection without a firewall), or if you are NOT able to play the link from the videoreprints.cnbc.com site after you log in, then you probably have a firewall issue.
    Common firewall/proxy server problems are:

    • Problem: The corporate firewall is not allowing streaming through.
    • Resolution: Work with your IT department to open the streaming ports on the firewall.

    • Problem: The corporate firewall blocks standard windows media streaming ports, but you can stream over port 80.
    • Resolution: Work with your IT department to open the streaming ports, or set preferences in the media player to stream over port 80.



  • I can view preview videos on the site but cannot play the reprint when I post it. Why not?

    If you ARE able to stream the link file on videoreprints.cnbc.com, but are having problems once you put the link on your own web servers, then the link may not be formatted properly. This often happens if the link has been emailed internally-some email systems modify links pasted into the body of an email.

    • Resolution: copy the link directly from the Account Status section of videoreprints.cnbc.com into your html pages, or directly into a text file (NOT a rich text, or an MS office document), then email the plain text file to the person creating the web site.

      NOTE: A proper link example looks like the following:
      http://cnbc.shadowtv.com/playback.action?parms=Vy9xQitlTG9McWxHNGo3Q0tVdi8rMitMd0c0WVorMnJZbkdoWHhESks2SmJTWD==


  • What happens when my license is about to expire?

    You will receive an email notification, at which time you will have the option renew without interruption to your video streaming service.

Licenses Purchased Prior to February 7, 2008
  • If you purchased a video reprint license on businessvideo.cnbc.com prior to February 8, 2008, you can access your account here.

  • Please note you will need to create a new account on videoreprints.cnbc.com to renew or to purchase a new license.

  • For questions regarding your old video reprint license, please contact: thePlatformCNBCSupport@theplatform.com



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